Oh, she'll be pleased to have a visitor. No one ever comes to see her.
The hospital receptionist is a minor character in Heavy Rain. She works at the front desk of the geriatrics ward of the hospital in which Ann Sheppard is staying.
Madison Paige meets the hospital receptionist when she comes to visit Ann Sheppard. The receptionist makes small talk while Madison signs the guestbook, informing her that Ann has Alzheimer's disease and directing her to the old lady's room. She makes no further appearances in the game.