The chapter introduces the player to the second of the game's four playable characters, Scott Shelby. This chapter is one of the two chapters available in the game's demo, the other being "Crime Scene" (the following chapter). This chapter also introduces the player to QTEs (Quick-Time Events).
Scott enters a run-down extended-stay hotel in search of Lauren Winter, a prostitute and the mother of Johnny Winter, a victim of the Origami Killer. He bribes the property manager to find out which room she's in. Shelby can knock on three different apartment doors other than Lauren's: one in which a woman orgasms (so it is occupied due to "private business"), one that leads to an apartment with no one inside, and one in which a man is coughing.
Once the player knocks on Lauren's door, she tells him to put his money on her table, believing Scott to be a customer. She begins to take off her robe, but notices Shelby just standing there and tells him to take his clothes off. Shelby tells her that he's not a customer; he is a private investigator and wishes to inquire about the circumstances under which Johnny disappeared, in the hope it will provide some clue in unmasking the identity of the Origami Killer.
The player must work strategically in order to successfully convince Lauren to divulge information, as she is distressed and not readily willing to help Scott. She mentions that her son lived with her and that he was best thing that ever happened to her. She wanted to stop turning tricks, but she needs the money to move out of the place where she is living. Depending on the player's decisions, this chapter can have several outcomes, but ultimately Lauren tells Scott to get out. He leaves the room and has an asthma attack. After taking his medicine, he sees one of Lauren's ex-clients barge into her room. Soon after, Lauren cries out as the client presumably starts abusing her.
The chapter also introduces a new interaction sequence style for the player, in the form of Quick Time Events (QTEs). This technique requires the player to mimic commands displayed on the screen quickly and accurately in a sort of visual "Simon Says," where it pitches the decision to the player to intervene and stop Troy from abusing Lauren or not get involved and walk away.
If the player decides to intervene there will be a fight scene between Scott and Troy, which can either be won or lost, though it doesn't really affect the overall storyline of the game.
If the player should have Shelby win the fight against Troy, before the latter leaves, he says an empty threat to the former where he says: "I'll see you again, asshole!"
However, regardless of the player's choices, the chapter ends with Scott leaving the apartment after leaving his business card on the kitchen table in the hope that Lauren will contact him.
- Scott Shelby
- Unnamed property manager
- Lauren Winter
- Johnny Winter (mentioned)
- Allan Winter (mentioned)
- White Knight – Beat Troy.
- Private Eye – Lead Lauren to talk about her son.
- This chapter introduces both Scott Shelby and Lauren Winter.
- After Scott pays Lauren for her "services," she sets a timer to go off after ten minutes. In reality, however, it goes off after five.
- Giving Lauren the $50 or not doesn't have any noticeable effect on the questions or answers while talking to her.
- After talking with Lauren, Scott can leave without giving her the business card. It doesn't affect the story, and Lauren will still appear in the chapter "A Visitor."
- This is the first chapter to be featured in the Heavy Rain demo.
- This is the first chapter without Ethan Mars.
- The outcome of the fight with Troy does not affect the storyline in any way whatsoever; however, Lauren may appear at Shelby's apartment during "A Visitor" with a black eye if Shelby lost the fight or left without intervening.
- There are two glitches that may occur in this chapter:
- Rarely, Lauren will appear to move backwards without walking, through the walls and back to normal through the wall, and so forth. There is no way to fix this until the chapter is over, when it automatically stops.
- On some occasions, Troy will remain at the top of the stairs when walking towards Lauren's room. Players faced with this problem can either leave or restart the chapter.
Chapters played as Ethan (in chronological order) - Prologue | The Mall | Father and Son | The Shrink | The Park | Where's Shaun? | Paparazzi | Lexington Station | The Motel | The Bear | The Butterfly | The Lizard | Fugitive | The Shark | On the Loose | The Rat | The Old Warehouse
Chapters played as Scott (in chronological order) - Sleazy Place | Hassan's Shop | Suicide Baby | A Visitor | Kramer's Party | The Golf Club | Manfred | Eureka | The Cemetery | Flowers on the Grave | Trapped | Face to Face | Hold My Hand | Origami Killer
Chapters played as Norman (in chronological order) - Crime Scene | Welcome, Norman | Kick Off Meeting | Nathaniel | Covered Market | Shrink and Punches | Jayden Blues | Under Arrest | Mad Jack | Fish Tank | Solving the Puzzle | The Old Warehouse